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FAQ's

If you have a question that isn't in the list, feel free to call us!


When does my item ship?

– Our shipping cutoff time is 4 p.m. CST Monday-Friday. In-stock items will ship out that day if placed before that time.

How does my item ship?

– Items that weigh under 10 lbs ship via UPS Surepost (approx 7-10 business days for delivery)

Phone number for manufacturer? If parts are missing, who do I call?

– We recommend you call our customer service team at 1.877.697.7678.

How do I return my item?

– Returns information can be found on the Returns tab (bottom of front page of each of our websites)

Is it in stock?

– Availability of a product can be located on the item's display page. Just click on size or color.

I am interested in buying an item. Can I get it in a different color?

– Availability of color can be located on the item's display page. Check for the color you want to see.

Are there sizing charts for batting gloves?

– Unfortunately, there are no good sizing charts for batting gloves. Currently, we do not offer one.

Do batting gloves only come in pairs, or can I buy them separately?

– All batting gloves we sell are sold in pairs.

Regarding instructions for items that need to be put together:

– If instructions are missing you can give us a call and we can try to locate them for you, or you might check the manufacturer's website to see if they have instructions posted online.

How do I find a team color I need? Can we get items with their logo on it?

– We recommend you call our team sales department at 1.866.816.9892.

What is the cut-off for shipping on same day shipping?

– Our shipping cut-off time is 4 p.m. CST Monday-Friday.

Do you ship to Canada? England? APO's? How long does it take?

– We do ship individual orders to Canada and to APO addresses, shipping time can vary, but usually takes about 2 weeks. For other international shipments, we recommend you contact our team sales division at 1.866.816.9892 for pricing.

Where are you located? Do you have a store near me?

– We have only one retail store which is located in San Antonio, TX. Our corporate office is also in San Antonio.

Corporate Office:

Team Express Distributing, LLC.
5750 Northwest Pky, Ste. 100
San Antonio, TX 78249-3374
Phone: 210.348.7000
Fax: 210.525.9339

Visit Our Texas Retail Store:

The Baseball, Basketball, Softball, and Football Superstore
1003 E Nakoma Ste. 104
San Antonio, TX 78216
Phone: 210.525.9161
Fax: 210.344.9080
Store Manager - Eddie Benavides

Can we expedite the drop ship items from the manufacturer? 

– In some cases--usually for team sales-- we can request expedited shipping. But we do not offer that for individual orders.

Can representatives see my order that I am placing online?

– No, we cannot see your shopping cart.

Can you see into my shopping cart?

– No, we cannot see your shopping cart.

Which facemask goes with which helmet? 

– Suggestions are found online; if you have any question, give us a call, toll free: 1.877.697.7678. We are always here to help you.

What is the inseam on these baseball pants? Do you have a sizing chart for this jacket?

– Sizing charts are found on the item's display page, if we have sizing information. If you're uncertain, give us a call 1.877.697.7678. We're always here to help you.

This ships in 3- 5 business days. Somewhere else states 3-10 business days. Which one is correct?

– It can take a day or two to process orders (particularly with drop ship orders). Shipping time on top of the processing time can put the item out about 10 days for delivery.