Free Shipping on Your Order of $99 or More* Free Extended Holiday Returns Now through January 31, 2018! 
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Returns

Returns & Exchanges



FREE EXTENDED HOLIDAY RETURN POLICY

Your holidays, hassle-free!

Football America purchases completed between November 1 and December 31, 2017 may be returned FREE until January 31, 2018.* It’s as easy as 1, 2, 3:

  1. Visit UPS.com and enter your UPS Package Tracking number in the “TRACK” search window.
  2. Select “Return This Package” and click “Submit”.
  3. Select “Print Label” or “Send Barcode to Mobile phone” to use at a nearby UPS Store.

*Note: The returned item(s) must be in their original (new) condition, including all tags, packing and accessories. You will receive a credit via the original payment method. To be eligible, your original item must have been shipped via UPS Standard Package Shipment. We do not accept returns on customized items or steamed gloves. If you have questions or need assistance, please do not hesitate to call us toll-free at 877.697.7678. We are no longer processing exchanges. Refunds are issued on qualified returns, and you may place a replacement order for the desired product.

Happy Holidays from all of us at Football America!

Software, Videos & DVDs

Cannot be returned if opened. If the merchandise is defective, it will be exchanged for the same title only.

Custom Merchandise Warranty

We are unable to change or cancel custom items after 3 business days of order receipt. Wilson does NOT allow a grace period for changes on custom gloves. No changes are allowed after custom glove information is submitted.

Manufacturer's Warranties

All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Replacements will be same stock number, color and size.

Bat Warranty

Your new aluminum/composite bat carries a minimum one-year manufacturer's warranty against defects. Team Express also offers a 30-day return policy for all unused, new bats. Wood bats carry no warranty or guarantee, unless otherwise stated.

New (Unused) Bat Return

All unused new bats must be in their original "shrink wrapped" packing to receive a refund, less shipping charges. We will however refund shipping charges on products that are defective or received in error.

Defective or Used Items

If an item is reported as "defective" (this does not include bats) and returned to us, we will send out a replacement at no cost. Once the "defective" item is returned to us and, upon inspection, is deemed to be customer abuse and not a product defect, we will charge for the replacement item that was sent out.

Defective or Damaged Bat Return

All defective or damaged aluminum/composite bats must be returned to the manufacturer for exchange within one year of the purchase date. Please call the manufacturer directly to obtain a Return Authorization Number. We recommend that you keep your bat invoice as your proof of purchase.

Glove Steam

We do not accept returns on gloves that have been steamed.
Gloves that have mesh materials, are drop-shipped or are under $99 are not recommended for glove steaming.
Glove steaming is excluded for gloves from these brands: Nokona, Insignia.
Glove Steaming voids the standard Wilson glove warranty provided by Wilson. Football America stands behind our steaming process and our trained technicians. For that reason, Wilson and Football America have partnered to process all warranty claims on gloves steamed by Football America through Football America. If you have a warranty claim within the standard Wilson warranty period, simply contact Football America and we will process the claim.

Gift Cards

Gift cards cannot be returned for refunds.

Returns In Error

We are not responsible for returns of products not purchased from us and sent to our returns department in error. We do our best to return the package to the sender (at our expense), but cannot guarantee the shipment back to the sender. No tracking information is collected or provided.