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When will I get my order?

2908 views  July 16, 2019

Team Express makes every attempt to process orders for in-stock merchandise the same day they are received. 

Our standard cut-off time for daily order processing is: 
   Standard Ground Orders: 1 p.m. CST Monday-Friday 
or  
   Expedited Air Orders: 3 p.m. CST Monday-Friday. 
Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday. 

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are always shipped via Standard Ground shipping. Standard Ground shipping is not available for US Territories. 

Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code. 

STANDARD SHIPPING SERVICE: 

Standard Shipping service is available for orders placed before 1 p.m. CST Monday-Friday for in-stock items. In-Stock items that are shipped via Standard Shipping service typically arrive within (7-10) business days after leaving our distribution center. 

Standard Shipping service is via UPS or USPS depending upon shipment weight and destination. Orders less than 1 lb. and orders shipping to a rural address or P.O. Box will be delivered by the USPS. All other Standard shipments are via UPS. 

SECOND DAY SERVICE: 

***Due to the coronavirus pandemic UPS is no longer ensuring  expedited shipments. We will make every effort to meet your shipping expectations, but delay may be inevitable.*** 

Second Day shipping service is available for orders placed before 3 p.m. CST Monday-Friday for in-stock items only. In-Stock items that are shipped via second day service arrive in (2) business days after leaving our distribution center. Deliveries for standard second day service are made Mondays through Fridays only. 

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are not available for second day shipping. Guaranteed 2 Day shipping is not available for US Territories. All UPS Services are guaranteed or shipping is refunded. 

Second Day Air 

Day Order Placed (Before 3 p.m. CST Monday-Friday ) 

Day Order Received 

Monday 

Wednesday 

Tuesday 

Thursday 

Wednesday 

Friday 

Thursday 

Monday 

Friday 

Tuesday 

Saturday (Order Processed by UPS on Monday) 

Wednesday 

Sunday (Order Processed By UPS on Monday) 

Wednesday 

NEXT DAY SERVICE: 

Next Day shipping service is available for orders placed before 3 p.m. CST Monday-Friday for in-stock items only. In-Stock items that are shipped via Next Day service arrive in (1) business day after leaving our distribution center. Deliveries for Next Day service are made Mondays through Fridays only. 

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are not available for overnight shipping. Guaranteed Next Day shipping is not available for US Territories. All UPS Services are guaranteed or shipping is refunded. 

Next Day Air Saver 

Day Order Placed (Before 3 p.m. CST Monday-Friday) 

Day Order Received 

Monday 

Tuesday 

Tuesday 

Wednesday 

Wednesday 

Thursday 

Thursday 

Friday 

Friday 

Monday 

Saturday (Order Processed by UPS on Monday) 

Tuesday 

Sunday (Order Processed By UPS on Monday) 

Tuesday 

 

UPS NEXT DAY SATURDAY AIR: 

Saturday deliveries are available in select areas. Please call 866.868.5855 for details. (Monday-Friday) 

DOMESTIC UPS DELIVERY TRANSIT TIMES: 

UPS Delivery Map

Severe Weather Impact: Note that the UPS Service Guarantee does not apply when transportation networks are disrupted due to events of this nature. 

ALASKA & HAWAII & PUERTO RICO: 

Standard shipping service is via UPS Ground, USPS Priority Mail depending upon shipment weight and destination. Expedited UPS Shipping is also available via UPS 2nd Day Air. Check the UPS Transit Time Calculator for actual expedited service options and transit times. 

*Orders shipped to Alaska or Hawaii are subject to a $5.00 handling fee. 

VIRGIN ISLANDS & OTHER US TERRITORIES: 

Standard shipping to the Virgin Islands and other US Territories is via US Postal Service. Orders shipped to U.S. Territories are subject to a $5.00 handling fee. 

APO & FPO SERVICE: 

APO & FPO orders are charged the standard shipping rate and shipped via US Postal Service. 

CANADIAN SERVICE: 

Team Express offers the following small package and freight services to Canada: 

Standard delivery options for small package shipments (Orders < 350 lbs. with Individual Packages < 70 lbs.) : 

  • A Shipping Charge of $34.95 for anything under 10lbs will be added to the order (anything over 10 lbs is subject to an additional $3 per lbs charge) 
  • USPS Global Priority 3-10 Business Days 
  • UPS Expedited 3-10 Business Days—Call for quote; additional fees applied on delivery 

Standard delivery options for freight shipments (Orders > 350 lbs.) : 

  • UPS Expedited 3-10 Business Days or call for a quote, weight must be determined 
  • A $5.00 handling fee will be applied to all orders with an address outside the Continental U.S. (Canada, AK, HI, and US Territories) unless all items are excluded from Shipping charges. 

* Packages will be insured  
** Customer will be responsible for duties & taxes at the time of delivery.  
*** All Shipments will be quoted & priced on an individual order basis.  
**** Nike, Easton, Under Armour, Louisville Slugger, Majestic, Outdoor Cap, New Era Cap, Oakley, New Balance, Wilson, DeMarini, ATEC and any licensed MLB merchandise cannot be shipped to Canadian addresses from Team Express. 

 


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Concourse Team Express takes your privacy seriously. Please read the following to learn more about our privacy policy.

What This Privacy Policy Covers

This privacy policy covers Concourse Team Express sites' (BaseballExpress.com, Softball.com, FootballAmerica.com, TeamExpress.com) treatment of personally identifiable information you submit to us when you enter into our web site and when you use Softball.com services. Be assured that your registration information is handled confidentially and privately and we will protect this information. Please note, however, that we may share your information with governmental agencies or other organizations assisting us in fraud prevention and investigation, and in instances where Softball.com's rights are threatened. We may do so when: (1) required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; (3) investigating fraud that has already taken place; or (4) protecting the rights of Softball.com. In addition, in the event of a merger or acquisition of Softball.com, the sale of substantially all of its assets related to the operation of this site, or other change of corporate control, information collected through this site may be transferred to or controlled by the surviving or successor entity.

We may use information concerning you, including personal information you provide to us, in order to contact you with offers and news concerning our products and services or those of our affiliated companies that we believe may be of interest to you. We also may share such information with our affiliated companies for use by them in order to contact you concerning offers and news that they believe may be of interest to you. You may opt-out of an email marketing list, if you so desire, by using the opt-out functionality and/or information found on any given marketing email, and you will be then be removed from that list in a relatively short period of time.

We use third party companies to help us provide our products and services to you. Some of these companies are given access to some, or all, of the information you provide to us and may use cookies on our behalf. These companies are contractually restricted from using your information in any manner, other than in helping us to provide you with the products and services available on our site.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web site.

Information We Store On Your Computer

In order to customize our sites to your needs and offer you personalized services, we use "cookies". A cookie is a small piece of data that most browsers accept and store on your computer's hard drive. We use cookies solely to let us know when you are visiting our site and to remember your past visits. Browsers are designed so that we cannot look at other sites' cookies and they cannot look at ours. If you configure your browser to not accept cookies, you can still visit Concourse Team Express sites and place orders online, but some of our helpful site enhancements may not work for you.

Web Site Security

All orders submitted through Concourse Team Express sites are encrypted using the latest 256 bit SSL (Secure Sockets Layer) technology. This protection means it may actually be safer for you to use your credit card over the Internet rather than using it in a store. When your browser is in secure mode, you should see an unbroken key or padlock icon near the bottom of your browser window.

Children's Information

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at Customer Service. We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.

Changes To This Privacy Policy

Concourse Team Express may amend this policy from time to time. If we make any material change to this privacy statement we will notify you by posting a prominent announcement on our home page; however, any personal information we receive will be treated in accordance with the privacy statement that is in effect a the time we receive such personal information. We encourage you to review this policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

All Concourse Team Express orders are processed by Team Express. All credit card purchases will show Team Express as the merchant on credit card billing statements. All order process customer service issues will be conducted by Team Express Customer Service Agents.

What You Can Do

If you feel that this site is not following its stated privacy policy, please contact us immediately.

Further Information About Your Privacy Rights