Returns & Exchanges
Stress-Free Holiday Returns
Football America purchases completed between November 1 and December 31, 2018 may be
returned FREE until February 15, 2019.* It’s as easy as 1, 2, 3:
- Visit UPS.com and enter your UPS Package Tracking number in the “TRACK” search
- Select “Return This Package” and click “Submit”.
- Select “Print Label” or “Send Barcode to Mobile phone” to use at a nearby UPS Store.
*Note: The returned item(s) must be in their original (new) condition, including all tags,
packing and accessories. You will receive a credit via the original payment method. To be
eligible, your original item must have been shipped via UPS Standard Package Shipment. We do not
accept returns on customized items or steamed gloves. If you have questions or need assistance,
please do not hesitate to call us toll-free at 877.697.7678. We are no longer processing
exchanges. Refunds are issued on qualified returns, and you may place a replacement order for
the desired product.
Happy Holidays from all of us at Football America!
Software, Videos & DVDs
Cannot be returned if opened. If the merchandise is defective, it will be exchanged for
the same title only.
Custom Merchandise Warranty
We are unable to change or cancel custom items after 3 business days of order receipt.
Wilson does NOT allow a grace period for changes on custom gloves. No changes are
allowed after custom glove information is submitted.
All merchandise is guaranteed against defects in material and workmanship in accordance
with the manufacturer's warranties, but not against mishandling or uncommon abuse.
Defective merchandise will be replaced or repaired depending on the manufacturer's
policy. Replacements will be same stock number, color and size.
Your new aluminum/composite bat carries a minimum one-year manufacturer's warranty
against defects. Team Express also offers a 30-day return policy for all unused, new
bats. Wood bats carry no warranty or guarantee, unless otherwise stated.
New (Unused) Bat Return
All unused new bats must be in their original "shrink wrapped" packing to receive a
refund, less shipping charges. We will however refund shipping charges on products that
are defective or received in error.
Defective or Used Items
If an item is reported as "defective" (this does not include bats) and returned to us, we
will send out a replacement at no cost. Once the "defective" item is returned to us and,
upon inspection, is deemed to be customer abuse and not a product defect, we will charge
for the replacement item that was sent out.
Defective or Damaged Bat Return
All defective or damaged aluminum/composite bats must be returned to the manufacturer
for exchange within one year of the purchase date. Please call the manufacturer directly
to obtain a Return Authorization Number. We recommend that you keep your bat invoice as
your proof of purchase.
We do not accept returns on gloves that have been steamed.
Gloves that have mesh materials, are drop-shipped or are under $99 are not recommended
for glove steaming.
Glove steaming is excluded for gloves from these brands: Nokona, Insignia.
Glove Steaming voids the standard Wilson glove warranty provided by Wilson.
Football America stands behind our steaming process and our trained technicians. For that
reason, Wilson and Football America have partnered to process all warranty claims on
gloves steamed by Football America through Football America. If you have a warranty claim
within the standard Wilson warranty period, simply contact Football America and we will
process the claim.
Gift cards cannot be returned for refunds.
Returns In Error
We are not responsible for returns of products not purchased from us and sent to our
returns department in error.
We do our best to return the package to the sender (at our expense), but cannot
guarantee the shipment back to the sender. No tracking information is collected or